GRCH-156 - HOW TO masturbation, my own really good masturbation

Overall, the content regarding female masturbation, including the discussion and practical segments, was very specific and informative. However, it isn't recorded in its entirety. It doesn't feel like an edit; it feels like the recording time just ran out while the conversation was still ongoing. The preview promised a face-to-face masturbation scene between Shota Kitano and Ruka Kanae, but that never happened either... It's like watching a movie or drama and having it cut off before the ending. How does this even happen? I contacted support, and they just said it's within the recorded time limit, so it's fine. Even though it's incomplete? I don't know where to vent this frustration.